Terms And Conditions
Carpet Cleaning Kennington Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning Kennington provides professional carpet and related cleaning services to residential and commercial customers. By booking a service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
"Company" means Carpet Cleaning Kennington, the cleaning service provider.
"Customer" means the person, firm, or organisation requesting and using the services.
"Services" means carpet cleaning and any additional or related cleaning services provided by the Company as agreed in the booking confirmation.
"Premises" means the property or location where the Services are to be carried out.
"Booking" means a request for Services made by the Customer and accepted by the Company.
2. Scope of Services
The Company provides carpet cleaning and related services within its service area, which includes Kennington and surrounding districts as specified by the Company from time to time. The exact Services to be delivered will be described in the booking confirmation or any written service schedule provided to the Customer.
The Company reserves the right to refuse any job that, in its reasonable opinion, may pose a risk to health and safety, or where the Premises are unsuitable for the provision of the Services.
3. Booking Process
3.1 Bookings may be requested by the Customer via the Company’s accepted booking methods, which may include online forms or written requests. The Customer must provide accurate information regarding the Premises, the type and size of the areas to be cleaned, parking arrangements, and any access restrictions.
3.2 A Booking will only be considered accepted when the Company confirms the appointment, service details, and, where applicable, the price or price estimate in writing. The Company may decline a Booking at its sole discretion.
3.3 The Customer must ensure that an adult is present at the Premises at the start and completion of the Services to grant access, discuss any particular requirements, and inspect the work undertaken.
3.4 Any changes to the Booking, including date, time, scope of work, or Premises address, must be agreed in advance with the Company and may result in an adjustment to the price or rescheduling of the appointment.
4. Access and Parking
The Customer is responsible for ensuring safe and reasonable access to the Premises at the agreed time. This includes providing accurate entry instructions and ensuring that any keys or access codes supplied to the Company are valid.
The Customer is responsible for arranging suitable parking for the Company’s vehicle in close proximity to the Premises. Any parking fees, permits, or congestion-related charges reasonably incurred in the course of providing the Services may be added to the Customer’s invoice.
5. Customer Obligations
The Customer agrees to:
Provide accurate information when making a Booking.
Ensure that the Premises are in a condition suitable for cleaning, including removing fragile or valuable items from areas to be treated.
Notify the Company in advance of any known hazards, delicate materials, pre-existing damage, or special requirements relating to the Premises.
Provide electricity, hot water, and adequate lighting at the Premises, as reasonably required for the performance of the Services.
Refrain from walking on or placing items on newly cleaned carpets or upholstery until they are sufficiently dry, in line with the Company’s guidance.
6. Pricing and Estimates
6.1 Prices for the Services may be provided as fixed quotes or estimates, depending on the information available at the time of Booking. Where an estimate is given, the final price may vary to reflect the actual condition, size, and requirements at the Premises.
6.2 The Company reserves the right to amend the quoted or estimated price if:
The Customer has provided incomplete or inaccurate information at the time of Booking.
The state of the carpets or other areas to be cleaned is substantially worse than reasonably anticipated.
Additional rooms, areas, or items are requested by the Customer on the day of service.
6.3 Any price amendments will be discussed with the Customer before the Services are carried out or continued.
7. Payments
7.1 Payment terms will be set out in the booking confirmation or invoice. The Company may require full or partial payment in advance, or payment on completion of the Services.
7.2 The Company accepts payment by methods specified at the time of Booking. All payments must be made in pounds sterling unless agreed otherwise in writing.
7.3 Where payment is not received by the due date, the Company reserves the right to charge reasonable late payment interest and recover any reasonable costs of collection.
7.4 The Customer shall not be entitled to withhold or set off any sum from the agreed price unless expressly permitted by law or agreed by the Company in writing.
8. Cancellations and Rescheduling
8.1 The Customer may cancel or reschedule a Booking by providing reasonable notice to the Company. The specific notice period and any applicable cancellation charges will be set out at the time of Booking.
8.2 If the Customer cancels or reschedules with less than the agreed minimum notice period, the Company may charge a cancellation fee, which may be a fixed sum or a percentage of the quoted price to reflect the time reserved and any costs incurred.
8.3 Where the Customer fails to provide access to the Premises at the agreed time, or the Premises are not in a condition suitable for the performance of the Services, the Company may treat the visit as a late cancellation and charge a corresponding fee.
8.4 The Company reserves the right to cancel or reschedule a Booking if:
There are health and safety concerns at the Premises.
Adverse weather or events beyond the Company’s reasonable control prevent attendance.
The Customer has provided incomplete or misleading information that materially affects the provision of the Services.
In such cases, the Company will endeavour to offer an alternative appointment without unreasonable delay.
9. Service Standards and Limitations
9.1 The Company aims to provide Services with reasonable care and skill, using appropriate cleaning methods and products suitable for typical carpets and fabrics.
9.2 While the Company will make every reasonable effort to remove stains and marks, complete stain removal cannot be guaranteed, particularly for stains that are old, set, or caused by substances that irreversibly affect fibres or dyes.
9.3 The Customer acknowledges that certain types of carpet, upholstery, or flooring may react unpredictably to cleaning, especially where there is pre-existing wear, damage, or instability in dyes or materials. The Company may decline to treat such items or may do so only with the Customer’s express acknowledgement of the risk.
9.4 Drying times for carpets and upholstery vary depending on material, soiling levels, ventilation, humidity, and temperature. Any drying time indicated by the Company is an estimate only, and the Customer is responsible for ensuring that areas remain well ventilated and are not used before sufficiently dry.
10. Customer Inspection and Complaints
10.1 The Customer, or their authorised representative, is expected to inspect the work upon completion of the Services. Any immediate concerns or issues should be raised with the operative on site where possible.
10.2 If the Customer wishes to make a complaint after the visit, they should contact the Company as soon as reasonably possible, providing details of the Booking, the concerns, and any supporting information.
10.3 The Company will investigate complaints in good faith and may, at its discretion, arrange a revisit to inspect and, where appropriate, rectify the issue. Any rectification will be limited to the specific areas of concern and will not extend to a full re-clean of the Premises unless the Company agrees otherwise in writing.
11. Liability
11.1 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be limited or excluded.
11.2 Subject to the above, the Company’s total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total price paid or payable by the Customer for the specific Booking from which the claim arises.
11.3 The Company shall not be liable for:
Loss or damage arising from inaccurate information provided by the Customer.
Wear, fading, or deterioration that becomes more apparent following cleaning.
Pre-existing damage, defects, or conditions in carpets, fabrics, underlay, or flooring.
Indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.
11.4 The Customer is responsible for removing or safely securing fragile, decorative, or valuable items before the Services commence. The Company accepts no liability for damage to items that should reasonably have been removed from the areas being cleaned.
12. Waste Handling and Environmental Regulations
12.1 The Company is committed to operating in accordance with applicable UK waste and environmental regulations relevant to its activities.
12.2 Any waste generated by the Company in the course of providing the Services will be handled in a lawful and responsible manner. Where the Company removes waste from the Premises, it will dispose of such waste through appropriate channels and in compliance with relevant regulations.
12.3 The Customer is responsible for the lawful disposal of any waste or items they choose to remove before or after the Services. The Company does not accept responsibility for any waste that remains on site and is not specifically agreed to be removed as part of the Services.
12.4 Where legislation requires particular handling or disposal methods for certain materials, the Company may need to adjust its methods or decline to handle those materials. Any such limitations will be communicated to the Customer as far as reasonably practicable.
13. Insurance
The Company maintains appropriate insurance cover in respect of its business activities. Details of insurance cover can be made available to the Customer upon reasonable request. The existence of insurance does not extend or increase the Company’s liability beyond that set out in these Terms and Conditions.
14. Force Majeure
The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. This may include, but is not limited to, extreme weather, power failures, transport disruptions, and public health emergencies.
15. Data Protection and Confidentiality
The Company will handle any personal data provided by the Customer in accordance with applicable data protection legislation in the United Kingdom. Personal information will only be used for the purpose of managing Bookings, providing the Services, and fulfilling legal obligations.
The Company will not disclose the Customer’s confidential information to third parties except as required by law or as necessary to provide the Services, and will take reasonable steps to protect such information from unauthorised access.
16. Amendments to Terms and Conditions
The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated and will apply to Bookings made after that date. The version of the Terms and Conditions in force at the time of Booking will apply to that Booking unless otherwise agreed in writing.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
18. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be removed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
19. Entire Agreement
These Terms and Conditions, together with any booking confirmation or written agreement relating to specific Services, constitute the entire agreement between the Company and the Customer. They supersede any prior representations, statements, or agreements, whether oral or written, relating to the subject matter of the Services.
Carpet Cleaning
Upholstery Cleaning
End Of Tenancy Cleaning
Domestic Cleaning
House Cleaning
Office Cleaning
